Returns and Damaged Shipments

Return Policy 

• Avoid Returns! We suggest ordering a sample.
• 30 day return policy on same credit card used.  20 % restocking fee.
• We will not accept without Return Authorization number. 
• Send back with prepaid freight and insured.  Original shipping charges not refunded.  Return in original carton and packaging. 
• Not available to return:  Samples or discontinued items.  
• Products with high shade variation cannot be returned selectively. 
• Please note we will not accepts returns showing signs of damage. 
• For your Return Authorization Number request thru our contact page.
• Prepare your package to ensure no damages on route and insure the package. 

Damaged Shipments

• Inspect your tile on receipt.  Take pictures and write down damage.
• Damage reports must be made within 5 business days of receipt.
• Damaged material will be exchanged or credit issued.